How to split a payment across methods
Real-world payments often span methods — guest splits between cards, pays a deposit on one method and the balance on another, two travelers share a bill. HotelBee handles this by treating each payment as an independent line on the invoice.
How it works
Open the invoice (or the reservation, where the same payment panel applies). The Payments section lists existing payments and has an Add Payment button.
- Click Add Payment. Pick the first method (Cash, Visa, etc.). Enter the amount — defaults to the outstanding total; override to the partial amount.
- Save. The payment lands on the invoice, status stays APPROVED with the new outstanding balance shown.
- Click Add Payment again. Pick the second method, enter the remaining amount.
- Save. Total of payments now equals invoice total → status PAID. Print receipts for each method as needed.
Common patterns
- Deposit + balance — €200 bank transfer at booking, €800 card at check-out. Two payments, two methods, same invoice.
- Cash + card overflow — guest has €500 cash, charges the rest. Take cash first (it's in your hand), then card.
- Two cards (couples) — split the bill 50/50 across each partner's card. Add one payment per card; both record on the invoice.
- Voucher + card — a gift voucher covers part, card covers the rest. Add the voucher payment first (it has its own method), then the card for the balance.
- Corporate billing + guest incidentals — for events: company pays the room and breakfast on bank transfer, individual attendees pay their bar tabs on personal cards. Two invoices is cleaner here than one — split the folio at check-out.
Each payment is independent
Each payment records the method, amount, account it lands in, the timestamp, and the user who took it. Night audit groups payments by method and account so cash-drawer reconciliation works regardless of how the original invoice was constructed. Refunds are also per-payment — refund the card portion separately from the cash portion if needed.
Frequently asked questions
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