How to add a note or instruction to a product

Notes turn 'a steak' into 'a medium-rare steak with no garlic' without the waiter having to walk to the kitchen. This article covers per-product notes (the common case) and per-order notes (for whole-table instructions).

Per-product note

1. In the POS, tap the product to add it to the order.
2. Tap the line item again — a detail panel opens with quantity, price, and a Note field.
3. Type the instruction. Keep it short and unambiguous — kitchen reads on a small thermal print, long notes get truncated.
4. Save. The note prints on the kitchen ticket beneath the product name.

Per-order note (header)

The order itself has a Note field on the order header. Use it for instructions that apply to the entire order — "birthday celebration", "first-time guest, please welcome", "split bill 4 ways". Header notes print at the top of the kitchen ticket so the kitchen sees the context before the items.

Best practices

• Standardize phrasing — "med-rare" not "medium" + emoji + "please". Consistent vocabulary speeds the kitchen up.
• Allergies belong on the note AND on the guest profile (tag the guest). Profile flags persist across stays; the order note is for this meal only.
• If a 'no X' modifier is common (no onions, no nuts), consider whether to handle as a sub-product or a price-adjustment instead of a note. Notes don't change price; sub-products can.
• Don't put the customer name in the note — that's a clientId field on the order. Notes are for kitchen instructions, not customer identification.