How to add a discount to a reservation or invoice

Discounts come in many shapes — courtesy upgrades, complaint resolutions, negotiated corporate rates, compensation for service issues. HotelBee gives you three places to apply them, each with its own pros and cons.

Option 1 — Header discount on the reservation

Open the reservation. The discount field on the reservation header takes a value and a type (percentage or total). Enter, save, and the discount is applied to the whole stay total — distributed proportionally across nights and reflected in the per-night and grand-total figures.

Best for: any time the discount applies to the entire booking. Loyalty rewards, complaint compensation, friends-and-family rates.

Option 2 — Per-line price override

Open the reservation, find the room card, edit the per-night price. The new price replaces the rate plan's default for that specific room — useful when only one room in a multi-room booking gets the discount, or when the same booking has different prices per night negotiated separately.

Best for: granular pricing — one suite at a special rate while the rest stay at standard, or honoring an old rate when the system would otherwise apply the new one.

Option 3 — Separate discount line on the invoice

Open the invoice. Add a line item with a negative amount and a description ("Loyalty 10% discount", "Compensation — broken AC"). The original room and service lines stay at full price; the discount line offsets them. The invoice total reflects the net amount but the breakdown shows the original price and the discount as separate items.

Best for: corporate billing where the contract requires the original published rate to appear with the negotiated discount as a separate line; complaint resolution where the guest needs to see the gesture explicitly.

Choosing the right approach

• Whole-reservation, simple → Header discount.
• One specific room or night → Per-line override.
• Need original price visible on the invoice → Separate discount line.
• Booking made through the engine with promo code → already applied, no manual discount needed.

Always leave a note

Discounts without context invite questions later ("why was this guest's room discounted by €100?"). Add a note to the reservation or invoice describing the reason — "complaint resolution: AC failure night 2", "corporate rate per contract ACME-2026". Future you, your manager, and your auditor will all thank present you.