Room rates

A room rate is a sellable plan — Standard, Bed & Breakfast, Non-refundable, Corporate, Weekly Stay, etc. Each rate plan defines what's included, who can book it, which room types it applies to, and what restrictions apply (minimum nights, advance booking, valid dates). Once a rate plan exists you set its actual prices per date range in Room Pricing.

Add a rate plan

Open Backoffice → Rates, click + (or Add new), and the rate plan form opens. The form is a single screen split into sections; fill what's relevant and leave the rest.

Rate details

• Name — what guests see (Standard, Non-refundable, Bed & Breakfast).
• Rate code — your internal short code (BAR, NR, BB). Used in reports and OTA mappings.
• Description — a sentence or two that appears next to the rate on the booking engine.
• Active — toggle off to retire a plan without deleting it. Past reservations on that plan stay intact.
• Available to — All clients (default) or one specific client. Pick a client to make the rate private — typical for negotiated corporate or agency rates.
• Show on booking engine — tick to expose the plan to direct bookers. Untick for plans you only sell at the front desk or via the channel manager.

Room types this plan applies to

Tick the room types this rate plan can be sold for. A single plan usually covers all your room types — say a Bed & Breakfast plan applies to Single, Double, and Suite. You only need separate plans when something material differs (e.g. a non-refundable plan that's only available for Doubles, or a Suite-only premium package).

Restrictions

All four are optional. Use them to shape demand:

• Minimum nights — block stays shorter than this. Common for weekly packages (min 7) or peak weekends (min 2).
• Maximum nights — block long stays. Useful when you want to keep inventory open during peak season.
• Minimum advance — block bookings made fewer than N days before arrival. Use to keep an Early Bird rate for genuine early bookers only.
• Maximum advance — block bookings made more than N days before arrival. Use for last-minute deals.
• Valid from / Valid to — limit the plan to specific calendar dates. Useful for seasonal rates (Summer 2026, Christmas Special).

Included meals

Tick which meals are part of the rate: Breakfast, Lunch, Dinner, All inclusive. The Lunch calculation control decides whether lunch is counted on the check-in day or the check-out day, which matters for occupancy reports and meal counts in the kitchen.

Included services

Beyond meals, you can attach any service from your services catalog — airport transfer, spa credit, daily drink. For each, mark whether the price is included (no extra charge) or whether it appears as a line item on the invoice.

Cancellation policy and contracts

Pick the cancellation policy that applies to this rate. The policy text is what guests see when booking and what's enforced if they cancel — "Free cancellation up to 48 hours before arrival" vs "Non-refundable, full charge at booking." If the rate is part of a corporate or wholesale contract, link those contracts here so reports can roll up bookings by contract.

Guest capacity override

Most rate plans inherit the room type's included capacity. Override it here only when this plan changes the included count — for example, a Family Plan that includes 4 guests instead of the room type's default 2.

Channel integration

If you sell on OTAs through Channex, Beds24, or Webhotelier, map this rate plan to its counterpart in the channel manager. Channex needs a per-room-type mapping (each room type → a Channex rate plan ID); the others use a single rate code.

Next: set the prices

A rate plan with no prices doesn't sell anything. Once you save the plan, open Backoffice → Room Pricing and set the price for this plan, per room type, per date range.