How to extend a stay

Stay extensions are easy when the original room is free for the additional nights and harder when it isn't. This article covers both paths.

The simple case — same room, more nights

Open the reservation. Edit the check-out date — push it forward by the number of additional nights. Save. The system recomputes the per-night room charges, recurring services (parking, breakfast), tax, and total automatically. Quote the new total to the guest, take additional payment if applicable, update the folio. Done.

When the original room is taken later

If the room is sold to another booking on one of the extension nights, the system blocks the date change. You have two clean ways to handle this:

Option A — move the whole stay to a different room

Use the move-room action to move the entire reservation to a room available for both the original dates and the extension. Then extend the check-out date as in the simple case. Best when the guest doesn't mind a room swap, or when the original room was already a compromise.

Option B — split-and-extend

Keep the original reservation as-is for the original dates in the original room. Create a new reservation for the extension dates in whatever room is available. Link both to the same group so the guest's history is connected. Best when the original room was specifically requested and you want to preserve it for as long as possible.

Pricing the extension

By default the rate plan's price for each new night applies. If the extension crosses into a higher-season band, the new nights cost more — that's the system telling the truth. To honor the original rate as a courtesy:

• Edit the per-night price on the room card for the new nights to match the original rate.
• Or apply a discount line on the folio that offsets the difference (preserves the rate plan but tells the story of why the price is lower).

Don't forget

• Update the booking on the OTA side if the source isn't direct.
• Re-issue the confirmation email or guest portal link if the guest needs the new check-out date in writing.
• If you're charging the new total to a card, take the payment now rather than at check-out — fewer surprises.