How to print or resend a confirmation

The confirmation is the document the guest holds onto until check-in. Re-sends happen all the time — guests lose emails, want to forward to their assistant, change devices. This article covers both printing and emailing.

From the reservation view

Open the reservation. The actions menu (top of the view) has the document options:

• Print Confirmation — generates the PDF in a new tab. From there, save or send to printer.
• Send via Email — sends the PDF as an attachment to the guest's email on file. Uses your configured SMTP.
• Print Registration Card — separate document for check-in signature (see the registration card text article for what's on it).

What the guest receives

The PDF carries:

• Property header — logo, name, address, phone, email, website.
• Reservation reference (the number guests cite when contacting you).
• Guest name(s) and contact.
• Stay details — check-in / check-out, nights, room type, room number.
• Pricing breakdown — per-night rates, services, taxes, total.
• Payment status — what's been paid, what's due, when.
• Confirmation message — the multilingual text from Settings → Property → Document Configurations.
• Guest portal link — for check-in info, things to do, services pre-purchase.

Re-sending — common scenarios

• Guest lost the email — re-Send via Email. Mention checking spam.
• Travel agent needs a copy — download the PDF, forward from your own email account so the agent can reply directly.
• Update after a change — every re-send pulls the latest reservation data, so changes (date, room, price) are reflected automatically.
• Print at check-in — when the guest arrives without their printout, print fresh from the reservation. Same document, current state.