How to transfer a reservation to a group
Reservations and groups are designed for the common case (booked together, billed together) but real bookings often arrive piecemeal — guests find each other, companies pull in late additions, weddings absorb friends-of-friends. The transfer-to-group action handles those after-the-fact additions.
When to use this
- Wedding/event guest booked direct, then asks to be on the host's master bill.
- Corporate attendee added late to a conference; company will absorb the room cost.
- Tour group's late additions — the operator's allotment is set, but a couple of bookings came in directly. Roll them under the operator's group for unified billing and reporting.
- Splitting a previously joint booking back into a group — after a split-by-room, both halves still belong to the original group; if you want to move one half to a different group, this is the action.
Doing the transfer
- Open the reservation. Find the Group field on the reservation header (it shows the current group, or empty if independent).
- Set the field to the target group — autocomplete by name. If the group doesn't exist yet, create it from Frontdesk → Groups → + first, then come back.
- Save. The reservation now belongs to the group. Open the group profile to confirm it appears in the reservations list.
After the transfer — billing alignment
The reservation is now group-affiliated, but its existing invoice is unchanged. To actually consolidate billing to the group's master folio:
- If both invoices are still DRAFT — merge them via Invoices → Merge (same currency, same customer requirement).
- If the original is already fiscalized — cancel it and reissue under the group's billing party (corrective-invoice pattern).
- If the original is paid in full — leave it as is and just route future charges (room-charge POS, services) to the group folio. The original invoice stands; the new charges roll up to the group master.
Reverse direction — moving out of a group
Same field, set it to null (or pick a different group). The reservation becomes independent (or moves to the new group). Useful when a guest's plans change and they want to be billed separately at the last minute.
Frequently asked questions
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