The terms hoteliers actually use.

The average revenue earned per occupied room per night. The headline pricing metric in hotel revenue management.

Software that synchronises a hotel’s inventory and rates across every OTA, GDS and direct booking engine in real time.

The direct cost of the food, drink and consumables a hotel actually sold to guests over a period, the headline number on the F&B P&L.

A unified record of every interaction a guest has had with the hotel, stays, charges, preferences, communication and consents.

The percentage of available rooms that were actually sold over a given period.

A third-party website that sells hotel rooms on behalf of properties. Booking.com, Expedia, Airbnb, Agoda and the like.

The operational core of a hotel: reservations, calendar, check-in/out, housekeeping, billing and the guest folio, all in one system.

The system that takes orders, splits checks, charges payment and prints fiscal receipts, the operational core of every restaurant, bar and minibar in a hotel.

The single most important top-line metric in hotel performance: room revenue divided by every room in the building, sold or not.