How to move a guest to a different room

Room moves are routine — guest needs a higher floor, AC isn't cooling, the requested view is finally available, an upgrade just opened up. The move-room action keeps everything about the reservation intact except the physical room number.

Open the reservation and pick the room

Reservations → open the booking. Each room on the reservation has its own card. Find the one you want to move and click its room-action menu. Pick Move Room (or the room-swap icon depending on layout).

Pick the destination

A picker shows rooms available for the same dates. Filter by room type if you want to stay within the same category, or open the filter to see other types (for an upgrade or a downgrade). Pick the destination and confirm.

What changes and what doesn't

• Changes: the physical room assignment, the calendar position, and (if you moved across types) the room type label on the reservation.
• Doesn't change: dates, guests, the rate plan or per-night price, services attached, the folio total, payment status, fiscal documents.

If you also need to change the price

Two patterns:

1. Override the room's price after the move — set the per-night price manually on the room card. Records as a custom rate.
2. Split the reservation at the move date, then apply the new room and new rate to the new segment. Cleaner audit trail when the move is mid-stay and only part of the price should change.

Common scenarios

• Courtesy upgrade — move from Standard to Suite, keep the original price. Add a tag to the guest profile so the upgrade is visible on future stays.
• Maintenance issue — move guest out of broken room, then mark the original Out of Order from Housekeeping. Optionally compensate the guest with a service credit on the folio.
• Stay extension into a new room — original room is sold the next night to another booking; move guest to a different available room for the extension. Combine with split-by-date if pricing differs.