How to view Guest Card details on Channel Manager and Website

How to View Guest Card Details on Channel Manager and Website

HotelBee is an all-in-one hotel management program offering PMS, POS, Channel Manager, Booking Engine, Payments, and a complete Guest Experience solution, designed specifically for independent hotels and small chains. Thanks to its modular structure and pay-per-use pricing model, each hotel can tailor the system to fit its own needs.

One of the most requested features by front desk staff is the ability to view a guest's card details, which can be done in two ways: through the Channel Manager or through reservations made via the hotel's website. Below are the steps for each option.

Option 1: Viewing Card Details in the Channel Manager

1. Log in to the Dashboard – After signing in to the system, you will be directed to the main page (Dashboard) of HotelBee.
2. Locate the "Recent Bookings" section – On the right-hand side of the screen, you will see the "Recent Bookings" list, which displays the hotel's most recent reservations.

1. Select the relevant reservation – Click on the reservation made through Booking.com (or another platform) that you wish to check.
2. Open "View Guest Card" – In the upper-right corner of the reservation page, click the "View Guest Card" button.
3. Locate the card section – A new page will open. Scroll down on the right-hand side, where you will find the card details section along with the "Show Card Details" button.
4. Verify with a code – After clicking "Show Card Details," a verification code will be sent automatically to the hotel's email address.
5. View the full details – Enter the code you received, and the complete guest card details will be displayed immediately.

Option 2: Viewing Card Details for Website Reservations

1. Select the reservation – As above, locate and click on the reservation made through the hotel's website.
2. Click "View Card Authorization" – Within the reservation page, locate and click the "View Card Authorization" button.

1. View the card details – You will be automatically redirected to a new page, where the full card details will be displayed immediately, with no additional verification code required.

Conclusion

Both methods are simple, fast, and secure, ensuring that hotel staff have immediate access to guests' payment information. For maximum security, it is recommended that the verification code received by email be checked only by authorized front desk personnel, so that guest data remains protected at all times.